Appt Corporation has been awarded the South East Regional Apprenticeship Champion at the National Family Business Awards 2017.
Atul Pathak, Managing Director, and four Appt Corporation employees received the award at a ceremony held at Wembley Stadium on 15th July. The Awards, founded in 2009, recognise and celebrate family run businesses across the country.
Appt Corporation, which is owned by Atul Pathak, was praised for its commitment to its team members as well as its emphasis on promoting from within; all of the the company’s senior management started their career as a McDonald’s crew member and have worked their way up the company.
Atul Pathak said: “We are truly delighted to have been awarded Apprentice Champion at the National Family Business Awards 2017. This highlights the hard work and dedication of all the Appt Corporation staff, who I very much regard as our company’s most valuable asset.”
Appt Corporation was delighted to welcome some of the young people from St. Ann’s School, a secondary special school in Ealing for youngsters with learning disabilities, to its Southall restaurant.
The trip was part of the ‘Ealing Borough Specialist Careers Cluster’ project, where Appt Corporation has joined in a partnership with Business Education Events to give a large number of children a greater understanding of the work place.
As part of the visit, the McDonald’s Team Members in Southall spoke to the students about what it takes to be a McDonald’s employee, with some important tips on maintaining eye contact, smiling at customers, engaging with customers as well as the need to constantly be learning and adapting.
Even more exciting for the children was when they were given a tour of the restaurant and shown the kitchen, where they were able to gain a better understanding of how McDonald’s works as a business….with the added bonus of making a McFlurry which they then got to eat!
Atul Pathak, Managing Director, said: “I hope the youngsters gained as much from the experience as we did from meeting them. It was a real pleasure to have spent an afternoon with them. For me it was wonderful to see all their enthusiasm as they learned about what we do as a team.”
Atul Pathak, owner of Appt Corporation and the man behind 20 McDonald’s restaurants in north and north-west London has been shortlisted for a West London Business Award in recognition of the training and development of his 1,600 members of staff.
Mr Pathak said: “The people across our 20 restaurants are our best asset. They give that important first impression and the lasting experience of exceptional service so it is vital that I ensure that they are able to make the most of their career opportunities.
“From the People Promise displayed in every crew room with my personal email address on, to the apprenticeships and degree courses that we provide, I believe that instilling a sense of achievement and pride through continuing personal development is key in creating an excellent experience for our customers. McDonald’s already provides an excellent career development scheme. I am always eager to go that one step further.”
The announcement of the award winner will be on November 28th.
Comments from two current staff members whose Appt Corporation training has enabled them to progress quickly in their careers:
Tek Pathak (no relation to Atul Pathak)
“I started working part-time at McDonald’s nine years ago whist studying Business Management at University. The career opportunities on offer at the company encouraged me to take on a full time role once I had graduated. I’ve always wanted to continue developing my learning and business knowledge, so I was very keen to apply for the Foundation Degree. It really helped me to a gain a solid insight into how the business operates and I will definitely be encouraging my team to take the degree if they get the opportunity to. I really do believe that I would not have been able to study for a degree or receive the level of support that I have. The great thing about the qualifications that employees can study for is that they are nationally recognised which means they can use them as a way to access further development opportunities. The training and development opportunities available at Appt Corp truly give employees like myself transferrable skills whether they decide to stay and move up the career ladder with us or use them to excel in other areas. I never felt limited in terms of my development because there is a culture of training, learning and development within the company.
“There are very limited companies who invest so much in their employees and I am very proud to be part of a company that places such a high level of emphasis on their employees’ development. There is a clear progression route within our company and training and development is a key part of our values, there is a range of qualifications on offer from math’s and English all the way to a degree. It is because of the time, money, commitment and effort invested in me that I love what I do and I love being a part of Atul Pathak’s team at Appt Corporation.”
“I joined Appt Corp in 2009 as a Crew Member and I only thought that I would stay for a couple of months to gain experience. However a couple of months into my role I realised the opportunities available at Appt Corp to all its employees. Because I was new to the UK, English was not my first language and I didn’t have the confidence to talk so much with colleagues and customers. I knew I wanted to improve myself and my Business Manager told me about the Maths and English qualifications the company offers.
“I saw this as a perfect opportunity to improve myself and so within a few months of joining I had gained a Level 2 qualification in Literacy and Numeracy. I became a Crew Trainer subsequently after gaining these qualifications. As a Crew Trainer I supported all new and existing Crew Members with their training on the job. My Business Manager recommended that I study the Apprenticeship programme which had been introduced to all stores and this is something I jumped at the chance of applying for. I was really proud when I had completed my apprenticeship with my Level 2 Apprenticeship qualification being the first Apprentice to qualify in my store.
“I have also gained a qualification in Shift Management this led to my promotion as a Shift Manager and I was excited of taking my first step into management within my store. Last year I was promoted to Assistant manager, it was such a great feeling for me to have achieved so much in such a short period of time. I feel really privileged to be part of a company that values each employee. My self-confidence has gained so much, my business knowledge and people skills have improved vastly, I did not think that one day I would be in a management position. Atul Pathak truly recognises his employees potential; I have also been given the opportunity to conduct presentations in local schools and career events. I would never have the opportunity to achieve what I have or gain the qualifications that I have had it not been for Atul. I feel that not only have I gained qualifications and transferable skills to apply in my work life but I have gained invaluable skills for life.”
John Hayes MP, Minister of State for Further Education, Skills and Lifelong Learning, will visit the McDonald’s restaurant in Southall today (22nd February) to find out more about the workplace skills and nationally recognised qualifications that franchisee Atul Pathak offers to his staff.
Atul Pathak, franchisee for 20 McDonald’s restaurants and employer of 1,500 people across North and North West London, is keen for the minister to see the facilities on offer at his state-of-the-art training centre at Southall, which is equipped with computer workstations and audio visual teaching aids for interactive training sessions. In addition, the facility is also an accredited examination centre enabling staff to sit exams on-site in the presence of qualified invigilators. The suite of qualifications available to McDonald’s staff includes Basic and Advanced Shift Management, making it possible for staff to gain a Level 3 Diploma in Shift Management, which is nationally recognised on the Qualification and Credit Framework. Staff can also study for a Level 2 Apprenticeship in Hospitality. The Apprenticeship recognises job-specific skills acquired through workplace training, combined with Maths and English qualifications.
During the visit, John Hayes MP will have the opportunity to speak to employees who have benefited from the workplace learning and qualifications on offer at Atul’s restaurants. More than 200 employees have successfully completed the various qualifications on offer through the McDonald’s system at the training centre and by the end of March, over 70 employees will have completed the apprenticeship programme.
Speaking about the minister’s visit, Atul Pathak said: “My employees are the bedrock of my business and it is therefore crucial that I provide an opportunity for them to develop. I’m looking forward to speaking to John Hayes in more detail about how workplace learning and qualifications offer a boost for my employees who can use them to build a rewarding career at McDonald’s, or use them in the future for other roles in the hospitality sector.”
Skills Minister John Hayes said: “I am very much looking forward to seeing the Southall McDonald’s restaurant and state of the art training centre. Each year McDonald’s starts thousands of young people off on a strong career path by giving them both a job as well as valuable training.
“Work-based qualifications not only give staff a stronger sense of purposeful pride in their own achievements, they also increase the efficiency and productivity of businesses, contributing to a stronger economy and the common good.”
Two members of staff from McDonald’s restaurant in Ealing Broadway have successfully completed their Apprenticeship at the restaurant, gaining the equivalent of five GCSEs in the process, helping to boost their career prospects.
Maulik Patel and Mamta Gurung, who have been working at the restaurant for two and three years respectively, have successfully achieved a Level 2 Apprenticeship in Multi-Skilled Hospitality, a nationally recognised qualification that is equivalent to five GCSEs grade A*- C, and combines GCSE equivalent Maths and English. As part of the apprenticeship, which is accredited by awarding body City & Guilds, Maulik and Mamta undertook workplace training and were tested on their understanding of systems and procedures used in the kitchen, front counter and dining area. In addition, they successfully completed units in food safety, and health and safety.
Both Maulik and Mamta have benefitted from the facilities provided at the state-of-the-art staff training centre located at McDonald’s Southall, which is equipped with computer workstations and audio visual teaching aids for interactive training sessions. It is also an accredited examination centre where examinations were sat in the presence of qualified invigilators. During their studies, the successful apprentices were supported by an e-tutor to guide them through each stage of the process. Maulik and Manta also took part in regular training classes where a member of the management team provided regular feedback on their work, ensuring they were fully supported to achieve their goal.
Speaking about the Apprenticeship, Maulik Patel said: “The training that I have received at work is fantastic. I have gained GSCE equivalent qualifications which will help me to progress my career at McDonald’s and will also help me in the future.”
Commenting on the his newly qualified apprentices, Atul Pathak, franchisee for McDonald’s restaurants in the borough of Ealing said: “Being able to offer my employees an opportunity to gain nationally recognised qualifications while working at my restaurants is rewarding for everybody involved. This year 21 employees have successfully completed an apprenticeship and 80 have gained GCSE equivalent qualifications in my group of restaurants. The skills that Maulik and Mamta now possess are extremely beneficial, and can be used to build a rewarding career at McDonald’s, or transferred to another part of hospitality sector.”
An employee from McDonald’s restaurant in Finchley Lido has been selected to attend the company’s Annual General Meeting in Spain next month, to model the new management uniform which will be worn at the 2012 London Olympics.
Ria Konar, who has just been promoted to Second Assistant Manager at McDonald’s Finchley Lido, will travel to Alicante on an all-expenses paid trip to attend the meeting for McDonald’s senior management teams and franchisees from across the UK. The uniform that Ria will model has been designed by British designers Wayne and Gerardine Hemingway, and upcycling company, Worn Again. In a ground-breaking initiative for a UK company, the uniforms have been designed with the aim of making it 100% closed loop recyclable, where uniforms are recollected in restaurants, reprocessed into raw materials and made back into uniforms again.
Speaking about her upcoming trip to Spain, Ria said: “I’m extremely excited to have been chosen to model the new management uniform in Spain. I’ve recently been promoted so this opportunity is a cause for a double celebration particularly as the new uniform will be the first of its kind and will be worn by staff working at the McDonald’s Olympic Park restaurants.”
Atul Pathak, franchisee for the McDonald’s restaurant in Finchley Lido added: “I am delighted that Ria will be showcasing the new McDonald’s uniform which has been designed to be environmentally sustainable. We already invest in the training and development of staff through nationally recognised qualifications such as Apprenticeships, so it is great to add a new look which will further enhance employee pride.”