We are a franchised group of 31 McDonald’s restaurants located across North and West London and Berkshire. The franchise is operated by Atul Pathak, who became a McDonald’s Franchisee in 2003. His first restaurant was Southall Drive-Thru in West London.
Focus on customer service
One of the first things that happened when we took over the restaurant in Southall was to focus on having excellent customer service and getting to know the local community. Although the group has expanded to 31 restaurants, the attention to customer service is stronger than ever. We now have more than 2,600 employees serving more than 18 million customers a year and customer service is the responsibility of each and every employee.
Supporting the local community
From our inception, our restaurants started supporting and working with various local community and charity groups . Our work with the community is essential to how our business operates.
High quality food
McDonald’s franchisees commit to running each restaurant for a period of 20 years. Even though we are operated as a franchised group of restaurants, we are part of the wider McDonald’s UK family. This means that our restaurant experience is geared towards delivering the highest quality food, excellent service and clean restaurants for customers.
Developing our people
Our employees form part of the bedrock of our business. We place a strong emphasis on the training and development of our staff, along with employing people based on their attitude, not qualifications. Our employees also reflect the wonderful diversity of the local communities in which we operate.